FREQUENTLY ASKED QUESTIONS

 
 

What's your shipping and handling policy?

We can’t wait for you to get your hands on our Nuno Gift Wraps! We ship through our dependable partners at USPS and FedEx. Yes, we ship internationally!

What's your return policy?

We want you to love your Nuno Gift Wrap. If for any reason you’re not happy with your purchase, you can either exchange it for another wrap, or we will provide you a full refund. Please contact our team at support@nunowrap.com if you need to make a return.

I'd love to have your wraps in our store, do you sell Wholesale?

We are so excited that you love our product, and we will be ready to take wholesale orders soon. Please reach out to ann@nunowrap.com to get on the wholesale distribution waitlist.

Can you do a custom design for my business?

Our custom design hamsters are currently in training. But do not fret, we will soon have the capabilities to make custom designs for quantities of 100 or more. Please contact ann@nunowrap.com to learn more.

Where does the name "Nuno" come from?

"Nuno" is the Japanese word for Cloth. For more information that you ever wanted, click here.  And since we're trying to help people fall in love with fabric again (or cloth, you might say) we found it was a lovely coincidence. Also, we were originally inspired by the Japanese tradition of "furoshiki", so all in all - we love Japan and are excited to bring this awesome art-form to a global community.

What is "furoshiki"?

"Furoshiki", oh how we love you. In short, it's a Japanese tradition used to wrap objects, often gifts. We could go on and on, but why do that when we can link you to a plethora of information on our blog. Or here. Or here.